Why use a Restaurant Kitchen Display System

“My order was delayed”, “The food was cold”, “They forgot my order”, “I asked for medium-rare and they got me well done” are the types of reviews or comments that no restaurant owner wants to have.

One bad experience is more than enough to drive a customer away from your restaurant or have him or her leave an unflattering online review. Equipping your staff with the right tools, that improve the communication between the front-of-house and the back-of-house, is the most effective way to make sure you serve your customers exactly what they ordered and avoid those kinds of complaints.

Now you are probably asking: How can I have that? 

 

If you feel like you need more guidance, check our POS System Beginners Guide.

 

Don’t worry we are here for you, first of all let's understand what it is that they call Restaurant Kitchen System, Kitchen Display System, or simply KDS:

A Restaurant Kitchen System is a tablet or a computer with screen that is set up in the kitchen and integrated with your Restaurant POS System. It instantly shows the orders that have been placed by your waiters in the Point of Sale. So, the KDS is the mediator between the waiting staff member who takes the order, and the chef who prepares the order.

It's that piece of technology that you won't regret having. It has many benefits that will reflect in your restaurant operations and pay back its cost in a very short time. Take a look at the benefits of having a KDS built into your Xena POS:

1. Better Communication

A Restaurant Kitchen System communicates orders clearly and in real-time, completely removing unnecessary back and forth. Installing a screen in your kitchen will improve workflows tremendously and save staff time. You can also install a Pickup Display screen in your front-of-the-house area which shows your waiters which orders are ready to be picked up from the kitchen, and eliminate the need for the service staff to keep asking the chef if the order has been prepared, thus improving communication even more.

2. Accuracy

Xena Kitchen Display System shows the chef each dish ordered with any modifications and notes, including doneness, extras as well as “nos” and any special requests. If a customer changes their mind mid-order, servers can void the order and that will immediately show up in the kitchen too. Which also means that having a Restaurant Kitchen System pays for itself by helping to reduce food waste that results from wrong order fulfillment and order rework.

3. Quicker Service

An automatic time counter begins for each order as soon it’s been sent to the kitchen from the Point of Sale. Xena Kitchen Display System also shows the chef the total requests for any particular dish from across all outstanding orders, which saves the chef the mental maths of adding them up and allows him or her to just move on with preparing orders. Your clients will have a blast with the food right on time and fresh.

Read about many other Benefits of having a POS System

4. Paper Free Environment

By replacing kitchen printers with displays, you will not only streamline your waiter to kitchen communication and track the orders status, you will also eliminate paper clutter and confusion. With Xena Kitchen Display System, front of the house orders just show up instantly on the screen in the back, with no risk of getting lost along the way. Your employees and the planet say thanks.

5. Detailed Reports

Your Xena POS includes built in reports that show you all the data from your Xena Kitchen Display System in a way that allows you to track the actual time it takes for items to be prepared and thus how long customers wait for their orders to be completed. You can see which items take longer than others and if you have many branches, you can compare performance across branches and identify if any chefs are having trouble with particular items.

A Restaurant Kitchen System is a must for any sized restaurant for smoother operations and increased efficiency. Xena POS System can provide your restaurant the best support and technology to run your business and enjoy the satisfaction of your customers as they receive the perfect service.

Do you want to know what else Xena POS can do for you? Take a look and discover How Xena Restaurant POS System can help you build a prosperous business.